Dr. Plamen Ivanov

Plamen is an IT service management professional, trainer, innovator and lecturer who loves nature, science and challenges. Plamen has more than 15 years of experience in the IT industry, delivering projects for different organisations and corporations. Plamen holds a PhD degree in the field of Computer Science from Technical University Sofia. His greatest passion is the development, support and management of innovation that has resulted in 4 filed internationally published patents in the field of IT Service Management. Plamen has numerous rewards and recognitions including the award of the President of the Republic of Bulgaria "John Atanasoff" Certificate 2014. He is a big fan of the Bulgarian nature and history, especially our Rhodope mountains and the Thracian history.


Einführung in ITIL 4

ITIL – der Defacto-Standard für das ITSM – erhielt ein neues Update im Februar 2019. Das Update greift die bestehenden Kritikpunkte von ITIL 3 auf, nämlich einerseits Modelle wie Agile, DevOps und Lean in Einklang mit ITIL zu bringen und andererseits den Modernisierungsstau im Zuge der fortschreitenden Digitalisierung.
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